Resident Services Assistant

A vibrant residential community where over 320 households live, connect, and enjoy a well-managed welcoming environment. More than just a place to live, this community is supported by attentive service, thoughtfully designed spaces, and a team who truly care about the resident experience.

Our client is looking for a Resident Services Assistant to join the onsite team and deliver exceptional service to a large, diverse resident community. This hands-on visible role acts as the friendly first point of contact while supporting smooth daily operations.

You will manage resident enquiries, coordinate maintenance requests, support events, and help maintain a safe welcoming environment. No 2 days are the same, and you will play a key role in fostering a positive atmosphere that residents appreciate.

Join a forward-thinking ambitious residential operator committed to outstanding service and thriving communities. This is a great opportunity to grow your career in residential property services with an established growing team.

Responsibilities:

• Assist with the delivery of day-to-day resident services across a large residential building
• Act as the first point of contact for resident enquiries ensuring prompt and professional responses
• Support the coordination of maintenance and repair requests to keep the building running smoothly
• Help maintain health and safety standards through regular inspections and reporting
• Support community engagement through assisting with resident events and communications
• Work closely with onsite teams and external contractors to enhance the resident experience

Your Requirements:

• Previous experience in a customer-facing role within BTR, PBSA or Hotel
• Strong communication and interpersonal skills with a friendly and approachable manner
• Excellent organisational skills with the ability to multitask and prioritise in a fast-paced environment
• Basic knowledge of health and safety compliance and property operations
• Ability to work well as part of a team and support others when needed
• Comfortable using property management or customer service software systems
• A proactive and positive attitude with a genuine passion for delivering great service

We are looking to attract talent from all areas of the property industry for this position. We endeavour to have a fair recruitment process. So apply in any way that suits you: text message, video message, CV - the more creative the better.