All your questions answered
Are you a candidate who needs a question answered? The below answers might help
Answers to your most commonly asked questions
If you can't find what you are looking for request a call back via the form below.
There are several ways to register yourself with Oyster. You can simply upload your CV using the CV Upload function found on the website by going to the home screen, scrolling to the bottom of the page and clicking ‘Get Hired’. On the next page, you will see that there is a section that says, ‘Upload your CV’. Fill in the details as best you can, and then let us do the rest. You can also request a call back via our website. If you’d prefer, you can call us directly on 0207 766 9000.
The vast majority of roles will be available for you to browse on the website; however, some clients ask that their roles are not advertised. If you don’t see a role that you’re interested in, it’s always worth making contact with us for this very reason!
You can easily find the timesheet on our website. Simply go to the top right-hand corner and click on the three lines. When the drop-down menu appears, you will see at the bottom there is a link to the timesheet portal. Alternatively, you can go to www.oyster.timesheetportal.com
Once we have all your compliance documents, we aim to have contracts sent within 2 business days. If you have not received after the 2 days, please contact us on email@example.com
When we set up a new user, they receive an email to verify their email address. If this has been and they are still not being received, they need to ask their IT department to mark our email address as a safe sender – firstname.lastname@example.org and server IP addresses 126.96.36.199 / 188.8.131.52 / 184.108.40.206.
As per your signed contract, it is your responsibility to get your timesheet approved by the deadline. This includes arranging alternative approvers when your main approver is unable to sign. Any payments processed manually outside of the normal payroll will incur a £15 charge to you. This is to cover our cost for the bank charges that we will receive for the manual payment.
You should contact your Umbrella Company directly. We send remittances to Umbrella Companies every Wednesday. They are therefore informed 2 days prior that payment is inbound and should therefore process your payment ready for Friday (in some cases earlier.) You should always make sure that your timesheet was approved before the deadline, or no payment would have been made.
You should contact your Umbrella company and let them know. They will process this for you.
Go to the Timesheet portal section of the website (or visit www.oyster.timesheetportal.com), click the forgotten password button next to the Log in button, enter your email address, and press enter. You will receive an email to reset your password.
Request a call back
Speaking with one of our skilled recruitment practitioners is always a great first step. You can request a call back at a time convenient to you