Be part of this thriving Build-to-Rent team as an Assistant Resident Manager, delivering exceptional resident experiences and building your career!
Imagine being at the heart of a bustling, modern community, where every day is an opportunity to make a lasting impact. This award winning company isn't just managing buildings; we’re creating exceptional living experiences. And now, they want you to join them as the Assistant Resident Manager at their stunning 173-unit BTR scheme in West London.
Their commitment to excellence extends to their people too. In the past 2 years, their team has grown by over 14%, now spanning 40,000+ employees worldwide. What sets them apart is their genuine care for staff wellbeing—offering personalised development plans, enhanced pensions, and charity leave. This nurturing culture has earned them an impressive 4.0 rating on Glassdoor, making them one of the most sought-after employers in the industry.
You’ll play a pivotal role in the daily operations of a vibrant, award-winning development, ensuring residents feel supported, valued, and at home. From managing day-to-day resident requests to overseeing the property’s upkeep, you’ll be the friendly face everyone turns to, helping to create a seamless living experience.
As an Assistant Resident Manager, you'll have the opportunity to grow in a supportive, fast-paced environment where your contributions are truly valued. You’ll be equipped with the tools and support to excel, ensuring that every resident’s experience is memorable.
Your Responsibilities:
- Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time.
- Responding to rental enquiries, booking in and conducting viewings and agreeing offers.
- Aiming to achieve 97% and above occupancy.
- Carrying out regular inspections of communal areas and apartments.
- Organising minor works between tenancies to maintain first class presentation of apartments.
- Completing check in and check out reports; determining deposit returns.
- Work alongside the RSM to ensure H&S statutory requirements are met across the development.
Your Requirements:
- You have experience in residential property management or a customer-focused service environment.
- A natural problem solver with the ability to respond quickly and efficiently to resident requests.
- You thrive in a fast-paced environment, balancing multiple tasks while maintaining a positive, professional attitude.
- Strong communication skills and the ability to build lasting relationships with residents and external partners.
- A passion for delivering exceptional customer service and creating a welcoming, well-managed environment for all.
We are looking to attract talent from all areas of the property industry for this position. We endeavour to have a fair recruitment process. So apply in any way that suits you: text message, video message, CV - the more creative the better.
Senior Consultant | Operational Living
Johan Keutcha
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