Resident Manager

Imagine a neighbourhood of over 200 beautifully designed homes where residents feel connected, valued and at home. The lobby hums with conversation, parcels arrive smoothly, and every detail is cared for. This is the environment you’ll help shape.

As Resident Manager, you will be the face of the community, from first viewings to long-term stays, ensuring every interaction is seamless and memorable. You will handle move-ins, inspections, events and wellness initiatives, all while driving occupancy and satisfaction.

Your days will be varied: one moment securing a lease, the next resolving a resident query with empathy and efficiency. You will manage data, utilities and compliance with precision and work closely with colleagues and contractors to maintain exceptional standards.

This is more than property management. It is about creating a place people are proud to call home!

Responsibilities:

• Conducting viewings and supporting leasing to maintain optimal occupancy
• Managing move-ins, move-outs and deposit releases
• Handling resident queries with empathy and professionalism
• Overseeing inspections and ensuring homes meet high standards
• Supporting wellness initiatives and community events
• Managing parcel and postal services
• Ensuring accurate data entry and compliance across systems
• Collaborating with internal teams and external suppliers

Your Requirements:

• Experience in BTR, PBSA, Residential Lettings or Property Management
• ARLA Level 3 qualification (Level 4 desirable)
• Exceptional customer service and front-of-house skills
• Strong problem-solving and communication abilities
• Confidence using systems like Yardi, RentCafe and Hubspot
• A proactive, organised and empathetic approach

We are looking to attract talent from all areas of the property industry for this position. We endeavour to have a fair recruitment process. So apply in any way that suits you: text message, video message, CV - the more creative the better.