Housing Administrator - Neighbourhood Services

Housing Administrator - Neighbourhood Services 
Location: South East London
Working pattern: Hybrid – minimum 3 days per week office-based

The Role

As Housing Administrator, you will play a vital part in ensuring the smooth day-to-day operation of neighbourhood and housing management services. You will provide excellent customer service, support operational processes, and maintain accurate records and systems.

A strong background and understanding of Voids and Lettings is essential for this role.

Key Responsibilities

• Act as the first point of contact for residents and external organisations
• Maintain and manage the Neighbourhoods team’s administrative systems and databases
• Provide comprehensive administrative support, including:
• Manage and maintain the central shared electronic document storage system
• Oversee void processes and ensure accurate updating of void reports and spreadsheets
• Coordinate allocations and voids across the housing team
• Prepare tenancy sign-up packs
• Process emergency moves and management transfers
• Manage end-of-tenancy processes, including:
  • Returning credits to residents or Housing Benefit
  • Archiving and filing documentation
• Provide reception cover when required

What We’re Looking For

• Proven experience in a housing administration role
• Essential knowledge and experience of Voids and Lettings
• Strong organisational and administrative skills
• Excellent customer service and communication abilities
• Confidence using IT systems and managing data accurately

Please apply with your most recent CV now, to be considered for a face-to-face interview next week.