Office Support

Complaints Officer

South East England


Per hour


Your Contact

Jimmy Higgins

Consultant | Office Support

Your next role

It’s time for the next step.
You’ve earned it.

Have you got experience dealing with complaints in a Housing or Council setting? If you do then this job is for you!

I am working with a Housing Association in Maidstone who are seeking a Complaints Officer. The contract will be working for 12 weeks with possibility of extension (35 hour per week).

Pay rate: £17-19 LTD per hour.

As a Complaints Officer your role will include:

  • Taking ownership and carrying out full investigation and resolution of issues through listening, probing and analysing complaints to determine the underlying needs of the customer.
  • Minimise repeat correspondence by contacting customers and clients primarily by telephone to provide first contact resolution to complaints
  • Proactively manage your own portfolio of customers, keeping them informed throughout the journey to resolve their issues in a timely manner.

If this sounds like the job for you, apply with your CV attached.

We would like to attract talent from all corners of the Public Sector for this role. Our commitment is to an equitable recruitment process so feel free to apply in any way that suits you, via WhatsApp, video message, CV, the more creative the better.

Consultant | Office Support

Jimmy Higgins

Jimmy’s strong work ethic and punctuality make him the ideal recruitment consultant. His positive and determined outlook ensures no task goes left unfinished. Jimmy is easy to talk to as well, and if you have an interest in anything Marvel or Star Wars related, you’re in for a real treat! He’s a self-professed Marvel geek and you’d definitely want him on your team at a pub quiz for this round.
Your ambition is our ambition.
Your ambition is our ambition.

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Speaking with one of our skilled recruitment practitioners is always a great first step. You can request a call back at a time convenient to you.