Repairs Coordinator

Key Responsibilities

Repairs Scheduling & Coordination

• Schedule and allocate repairs to contractors or in‑house operatives.
• Manage diaries, appointments, and follow‑up actions to ensure repairs are completed within target timescales.
• Monitor progress of repairs and chase outstanding works where required.

Resident & Customer Communication

• Act as the first point of contact for residents regarding repairs, updates, and queries.
• Provide clear, timely communication on appointment times, access requirements, and repair outcomes.
• Log all enquiries accurately and ensure systems are updated in real time.

Administrative Support

• Maintain accurate records of repairs, appointments, and contractor activity.
• Process work orders, variations, and updates on housing management systems.
• Support the team with reporting, data entry, and general administrative tasks.

Contractor & Internal Liaison

• Liaise with contractors, operatives, surveyors, and housing officers to ensure smooth workflow.
• Chase outstanding certificates, job completions, and updates.
• Escalate issues where repairs fall outside agreed service levels

Skills & Experience Required

• Essential: Previous experience working within a council or housing association repairs service.
• Strong administrative and organisational skills.
• Excellent communication skills, both written and verbal.
• Ability to manage a high‑volume workload and prioritise effectively.
• Confident using housing management or repairs systems (e.g., Northgate, Civica, DRS, Orchard, Dynamics).
• Calm, professional approach when dealing with residents and contractors.
• Strong attention to detail and accuracy.

If you are interested in this opportunity and meet the essential criteria, please get in touch — we’d be happy to discuss the role further and guide you through the next steps.