To manage requests for file retrieval for refugees and ensuring adherence to the Council’s information governance policy. To maintain confidentiality in all dealings with refugees, partner agencies and volunteers
HOUSING REFUGEE ASSISTANT
£18.00 - £22.00PHR UMBRELLA
3 MONTHS INTITIAL CONTRACT WITH EXTENSION LIKELY
HYBRID WORKING AVAILABLE
Job Purpose: To give Housing Advice to the Afghan, Syrian & Ukrainian Refugee Households that approach the council for housing assistance.
- Be the first point of contact For telephone calls, emails and general enquiries from Ukrainian, Afghan & Syrian customers and direct to relevant persons if required
- Manage the data spreadsheets on excel
- To liaise closely with the HFU team providing appropriate advice to telephone and email enquiries.
- Manage the inbox
- To deliver an efficient and customer focussed service by processing and responding to incoming communication (post, phone, and emails), message taking, copying, scanning, and distributing information as necessary. To communicate respectfully and effectively with service users and colleagues, establish a rapport and build respectful, honest, and trusted relationships.
- To undertake generic administrative tasks planned for the team plus elements of work delegated by the Resettlement Officer. Ensuring tasks are completed to a consistently high-quality standard and within the agreed timescale.
- Ability to take on additional responsibilities under the guidance and supervision of the resettlement Officer and/or the Supply & Acquisitions Service Manager to encourage career development e.g., note taking at less complex internal planning meetings
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