Resident Liaison Officer

We're looking for a dedicated and skilled individual to join our dynamic team as a Temporary Repairs Liaison Officer (RLO)!

As an RLO for a Housing Association based in East Sussex, you'll play a crucial role in ensuring properties are well-maintained and our residents are satisfied with the repair services provided. You'll be the friendly face to the residents turn to when they need assistance with repairs, coordinating with the maintenance team to ensure timely and efficient resolutions.

What You'll Do:

• Serve as the primary point of contact for residents reporting repair issues.
• Liaise with contractors and internal maintenance staff to schedule and coordinate repairs.
• Communicate updates and progress to residents, ensuring transparency and excellent customer service.
• Conduct follow-up inspections to ensure repairs are completed to the highest standards.
• Keep accurate records of repair requests and resolutions.

What We're Looking For:

• Excellent communication and interpersonal skills.
• Strong organizational abilities with a keen eye for detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Previous experience in customer service or property maintenance..
• A genuine desire to make a difference in the lives of our residents.

This interim position offers a fantastic opportunity to make a difference and contribute to the smooth operation of a Housing Association.

If you're ready to take on this rewarding challenge and help us uphold our commitment to exceptional service in Sussex, submit your CV today. Join us in serving the community with integrity and excellence!