Major Works & Dispute Resolution Officer

Major Works & Dispute Resolution Officer

• Role: Major Works & Dispute Resolution Officer
• Rate: Up to £350 per day (Umbrella)
• Contract Type: Interim, Full-Time
• Location: Essex
• Contract Length: 12 months (with likely extension)
• Working Arrangements: 3 days per week on site, increasing to 4 days from September 2026
• Closing Date: 23rd June 2026

Major Works & Dispute Resolution Officer – Overview

• An exciting opportunity has arisen for a Major Works & Dispute Resolution Officer to join a forward-thinking social housing provider within their Home Ownership team.
• This role will focus on leading statutory consultation processes for major works and managing leaseholder engagement, while ensuring full legal compliance and cost recovery.
• You will play a key role in resolving disputes efficiently and fairly, contributing to a high-performing, customer-focused property service.

Major Works & Dispute Resolution Officer – Key Responsibilities

• Lead on all statutory consultation processes relating to major works, ensuring full compliance with legislation.
• Prepare and manage the issue of statutory notices, ensuring accuracy and adherence to required timelines.
• Engage with leaseholders, providing clear guidance on works, costs and payment options.
• Collaborate with contractors, consultants and internal teams to ensure works are fully recoverable and communicated effectively.
• Carry out site visits to verify works and support the preparation of consultation notices.
• Maintain accurate records of consultation activity and leaseholder recharges.
• Calculate and issue major works invoices with clear supporting breakdowns.
• Handle disputes and complaints, working toward early resolution wherever possible.
• Prepare cases for County Court or Tribunal proceedings when required and attend hearings where necessary.
• Support delivery of service targets while maintaining high standards of customer service, health and safety, and safeguarding.

Major Works & Dispute Resolution Officer – Applicant Essentials

Essential

• Strong knowledge of the Commonhold and Leasehold Reform Act 2002 in relation to service charge consultation.
• Understanding of the Housing Act 1985 and subsequent amendments.
• Experience managing statutory consultation processes for major works.
• Ability to interpret leases and apply them in practice.
• Experience handling disputes and preparing cases for legal proceedings.
• Strong stakeholder engagement skills, particularly with leaseholders and contractors.
• Experience working across teams to deliver effective outcomes.

Desirable

• Understanding of building contracts and payment application processes.
• Experience working within a social housing provider environment.

How do I apply for this Major Works & Dispute Resolution Officer position?

If this Major Works & Dispute Resolution Officer role is of interest to you, or you know someone who might be a good fit for this Major Works & Dispute Resolution Officer position, click apply and enter your details with your updated CV.

Alternatively, you can directly email Sam.Taylor@oysterpartnership.com

We would like to attract talent from all corners of the Property world for this role. Our commitment is to an equitable recruitment process, so feel free to apply in any way that suits you via WhatsApp, video message, CV the more creative the better.