Technical Support Officer (Disrepair, Damp & Mould, Voids)

Key Responsibilities

• Case Management:
  • Manage damp, mould, and disrepair cases from initial referral through to completion.
  • Ensure all cases comply with regulatory requirements and internal policies.
• Voids Management:
  • Oversee the voids process, update trackers, and produce statistical reports for senior management.
  • Coordinate compliance checks (gas, electrical, asbestos) before property handover.
• Data & Reporting:
  • Analyse property-related data including health and safety compliance (gas, electrical, fire, legionella, asbestos).
  • Produce accurate KPI reports and management information for internal teams and regulatory bodies.
• Contract Support:
  • Provide administrative support for specialist contracts such as gas maintenance, electrical compliance, fire risk assessments, and remedial works.
  • Liaise with contractors and internal teams to ensure timely completion of works.
• Compliance & Governance:
  • Maintain legally compliant asset management databases by accurately inputting certificates and property data.
  • Compile technical property information for legal cases, disrepair claims, and formal complaints.

What We’re Looking For

• Experience in repairs and maintenance operations within social housing.
• Knowledge of procurement and contract management.
• Proven ability to manage damp, mould, and disrepair cases.
• Familiarity with void processes and compliance requirements.
• Strong IT and data analysis skills, with attention to detail.
• Excellent communication and organisational skills.
• Ability to work collaboratively across multiple teams and stakeholders.