Resident Host

My client, a leading investor-operator in the BTR sector, is seeking a Resident Host—a warm, service-focused professional who thrives on building genuine connections.

In this role, you’ll be the go-to presence residents rely on daily: offering support, resolving issues, and creating a sense of ease and belonging that turns a building into a vibrant home.

With a mission to create spaces that foster community, collaboration, and wellbeing, this company is committed to delivering more than just homes. Their vision blends standout service and thoughtful design with a strong sense of place and purpose.

As a Resident Host, you'll look after 120+ beautifully designed BTR units where understated luxury meets the creative energy of East London. You’ll manage resident enquiries, handle parcels, conduct viewings, and deliver a exceptional customer experience that reflects the brand’s values and community ethos.

 

Your Responsibilities:

• Greet residents, guests, and delivery partners with a friendly, professional demeanour.
• Manage resident equerries and maintenance requests.
• Assist with leasing activities by registering leads and conducting viewings.
• Plan and promote regular resident events to foster community engagement.
• Monitor communal spaces for health, safety, and presentation standards.

Your Requirements:

• Experience in BTR, PBSA, co‑living, hospitality, or customer service roles.
• Strong organisational and communication skills, with genuine passion for people and community.
• Energetic, proactive, and adaptable - confident in handling a wide range of resident needs.
• Comfortable conducting property viewings and engaging potential residents with professionalism and enthusiasm.

Pease call me on 07378552356 or visit me on LinkedIn (Kamile Marcinskaite) and send me a message there. We understand that your CV might not be up to date. No problem, just send me what you have.

We are looking to attract talent from all areas of the property industry for this position. We endeavour to have a fair recruitment process. So apply in any way that suits you: text message, video message, CV - the more creative the better.