Aftercare Manager

My client is a leading and rapidly expanding provider in the private rented sector, with a strong presence in the single-family housing market.

Backed by solid funding and ambitious growth plans, they offer a dynamic, forward-thinking environment where your skills and ideas will truly make an impact.

They are seeking an experienced Aftercare Manager to play a crucial role in delivering exceptional customer service and managing the defect resolution process across a large residential portfolio.

You’ll have the opportunity to lead aftercare operations, collaborate with a variety of teams and contractors, and drive continuous improvements to ensure tenants enjoy a smooth, hassle-free living experience.

At the heart of the business is a commitment to enriching lives through renting. The company culture is built on respect, collaboration, proactive thinking, and positivity, creating a supportive environment where every team member can thrive.

If you want to join a fast-growing company that values your expertise and empowers you to deliver excellence, this is the perfect opportunity to take your career to the next level.

Your Responsibilities:

• Oversee the full aftercare process from property handover through to the end of the defects liability period.
• Lead and mentor a team of Aftercare Coordinators.
• Manage relationships with developers, contractors, and internal teams.
• Conduct site inspections and ensure timely, high-quality defect resolution.
• Monitor and report on KPIs and aftercare performance metrics.

Your Requirements:

• Experience in aftercare within a developer or construction environment.
• Strong understanding of EOD processes, NHBC guidelines, and construction defects.
• Previous experience managing a team.
• Experience with KPI's
• Excellent communication, organisational, and customer service skills.
• Strong Excel/data reporting skills.

We are looking to attract talent from all areas of the property industry for this position. We endeavour to have a fair recruitment process. So apply in any way that suits you: text message, video message, CV - the more creative the better.