Repairs Administrator

Repairs Administrator required for a Local Authority in Staffordshire. 

📅 Contract Details

• Type: Temporary assignment
• Duration: 6 Months initially
• Location: Hybrid - Minimum 2 office days
• Start Date: ASAP

🔑 Key Responsibilities

• Maintain and update the Awaab’s Law risk register and case tracker
• Coordinate investigations and follow-up actions, including scheduling Technical Officers for damp and mould cases and liaising with residents, contractors, and Case Officers
• Support compliance and reporting activities by checking data accuracy, preparing written summaries, and assisting with evidence collation
• Handle resident and stakeholder enquiries professionally, providing timely updates, issuing standard correspondence, and escalating complex cases when required
• Provide general administrative and team support, including managing shared inboxes, documenting meeting actions, and maintaining records

🎯 Key Skills & Experience

• Strong case management and data accuracy skills, with proficiency in Excel, CRM, or housing systems
• Excellent coordination and scheduling ability within a busy operational or compliance environment
• Awareness of Awaab’s Law and housing health standards
• Effective communication and customer service skills when working with residents, contractors, and colleagues
• Competence in reporting and administrative processes, supporting assurance and performance monitoring