Managing Agent Contract Manager

Be the voice that holds managing agents to account — and the expert who ensures residents get the service and value they deserve.

We’re looking for a Contract Manager to join one of the UK’s most respected social housing providers. This is where your leasehold expertise and people skills come together with real purpose.

You’ll take the lead on a portfolio of managing agents — enforcing standards, challenging poor performance, and ensuring every pound spent delivers for residents. Whether you're interpreting complex leases, guiding internal teams, or escalating serious issues, your work will directly impact the quality of life in our communities.

In return, you’ll join a values-led organisation offering generous benefits, flexible hybrid working, and the chance to grow your career while making a tangible difference!

Your Responsibilities:

• Act as the lead relationship manager for a diverse portfolio of managing agents.
• Ensure lease compliance, performance standards, and VFM (Value for Money) in everything from service charge scrutiny to legal enforcement.
• Be the go-to expert for interpreting leases, tackling disputes, and challenging poor performance — even leading cases to First Tier Tribunals if needed.
• Collaborate closely with internal and external stakeholders to resolve issues and improve service quality across the board.

Your Requirements:

• Deep knowledge of leasehold management and the legal landscape (including LTA 1985, CLRA 2002, Leasehold Reform 2024)
• Experience in managing agents – either directly or via superior landlords
• RICS or TPI membership (or equivalent experience)
• Exceptional negotiation and interpersonal skills
• Confidence to challenge, influence, and lead through complexity

We are looking to attract talent from all areas of the property industry for this position. We endeavour to have a fair recruitment process. So apply in any way that suits you: text message, video message, CV - the more creative the better.