Licensing Admin Officer

Key Responsibilities:

• Process and manage applications for a range of licences including taxi/private hire, alcohol, gambling, scrap metal, and house-to-house collections.
• Ensure all documentation is accurately completed, recorded, and stored in line with data protection and council procedures.
• Use the Civica system to input, track, and update licensing records and application statuses.
• Liaise with applicants, licensees, and internal departments to provide guidance and resolve queries.
• Support the licensing team with general administrative duties including scanning, photocopying, filing, and responding to emails.
• Monitor and manage incoming correspondence via shared inboxes and telephone systems.
• Assist with exam bookings and invigilation for taxi licensing applicants.
• Maintain accurate spreadsheets and databases to support reporting and compliance.

Requirements:

• Previous experience working within a local authority or public sector environment, ideally in a licensing or administrative role.
• Familiarity with Civica or similar licensing/CRM systems is highly desirable.
• Strong organisational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office (Word, Excel, Outlook, Teams).

If you are interested please send you cv over to ODS@oysterpartnership.com
or call me at 07441472421.