Lettings Administrator

Be part of an exciting Build-to-Rent community in West London, featuring over 160 stylishly designed apartments within a premium urban regeneration development. This vibrant community offers residents more than just a home, with amenities such as a co-working lounge, gym, landscaped gardens, a movie room, and secure parking, all aimed at creating a connected, modern lifestyle.

As a Lettings Administrator, you’ll play a key role in supporting residents throughout their journey, from initial enquiry to long-term tenancy. This is ideal for someone who enjoys a people-focused, fast-paced environment and wants to help deliver exceptional living experiences!

Your Responsibilities

• Provide professional and friendly support to residents, visitors, and contractors in person, over the phone, and via email
• Assist with apartment viewings and support the full lettings process from enquiry to move-in
• Manage check-ins, check-outs, inventories, and utility registrations efficiently
• Help maintain communal areas and coordinate reactive maintenance requests
• Support resident engagement through events, feedback collection, and community initiatives

Your Requirements

• A passion for customer service and creating memorable resident experiences
• Experience in BTR, PBSA, property lettings or serviced apartments
• Strong communication skills and a confident, friendly approach
• Organised, adaptable, and tech-savvy (experience with property management systems like Yardi is a plus)
• Willingness to work weekends and across different sites if needed

We are looking to attract talent from all areas of the property industry for this position. We endeavour to have a fair recruitment process. So apply in any way that suits you: text message, video message, CV - the more creative the better.