Housing Customer Service Officer

💬 I Am Hiring: Housing Customer Service Officer 💬

 📍 Location: West London

 💰 Salary: £18.00per hour LTD 

 📋 Contract Type: 6-month contract, Full Time

Are you passionate about delivering exceptional customer service? Do you thrive on solving problems and making a positive difference in people’s lives?

I’m looking for a Housing Customer Service Officer to be the first point of contact for tenants and residents — helping with enquiries on repairs, rent, and tenancy matters, while ensuring every customer receives a timely, empathetic, and professional service.

📁 What You’ll Be Doing:

 ✅ Acting as the first point of contact for housing enquiries via phone, email, and face-to-face

 ✅ Logging and managing repair requests, keeping residents updated throughout

 ✅ Supporting tenants with rent payments, balances, and income-related queries

 ✅ Providing guidance on tenancy agreements, housing applications, and policies

 ✅ Handling complaints with professionalism and empathy, ensuring fair resolution

 ✅ Collaborating with Housing Officers, Maintenance Teams, and external contractors to deliver a seamless service

🎯 What I’m Looking For:

 🔹 Experience in customer service (housing or public sector essential)

 🔹 Excellent communication and interpersonal skills

 🔹 Knowledge of housing services (repairs, rent, tenancy)

 🔹 Confident with IT systems and MS Office

 🔹 Organised, detail-focused, and able to work under pressure

 🔹 A true team player with a customer-first approach

📅 Apply Now!

 If you’re ready to join a dedicated housing provider and use your skills to support residents, I’d love to hear from you.

📧 brooke.stebbings-kirby@oysterpartnership.com

 📱 07488887356

 ☎️ 02077669069

 📅 Closing date for this role: 11th September 2025