Office Support
Complaints Officer
London
£24.00-£27.00phr
Per hour
Contract
Your Contact
Your next role
It’s time for the next step.
You’ve earned it.
Are you an experienced complaints handler who knows how to turn a negative situation into a positive outcome? Do you pride yourself on your empathy, communication skills, and ability to build trust with residents? I’m looking for a Customer Relations Officer to join a housing provider’s Customer Relations team, leading on complaints resolution from start to finish and ensuring every customer feels heard, respected, and supported.
💬 I Am Hiring: Customer Relations Officer (Complaints Resolution) 💬
📍 Location: North London (Hybrid)
💰 Salary: £24.00phr - £27.00phr doe LTD
📋 Contract Type: 7 month contract, Full Time
📁 What You’ll Be Doing:
✅ Managing your own caseload of complaints with autonomy and professionalism
✅ Investigating issues thoroughly and identifying root causes
✅ Writing high-quality, empathetic outcome letters and responses
✅ Liaising with residents, contractors, and colleagues across the organisation
✅ Using customer insight to drive service improvements
🎯 What I’m Looking For:
🔹 Minimum 2+ years’ experience handling complaints in housing or a similar sector
🔹 Strong written and verbal communication skills (clear, professional, and empathetic)
🔹 Proven problem-solving and analytical ability to identify root causes
🔹 A collaborative team player who can also work independently
🔹 Positive, proactive, and truly customer-focused
📅 Apply Now!
If you’re ready to use your skills to make a real difference and join a purpose-led housing provider, I’d love to hear from you.
📩 Message me directly here on LinkedIn to apply confidentially or find out more.
📧 brooke.stebbings-kirby@oysterpartnership.com
📱 07488887356
☎️ 02077669069
📅 Closing date for this role: Wednesday 20th August 2025
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