What you can expect
Sometimes the answer is not another hire, but a service delivered end to end. Oyster provides outsourced managed services that take responsibility for defined functions or operational activities on behalf of local authorities, bringing together people, management, processes, technology and reporting to deliver a service to agreed standards.
For the London Borough of Croydon, this means a five-year outsourced delivery of the property licensing service, covering application processing, high-volume property inspections and reporting. The service is delivered through Oyster management, specialist partners and technology. The Council retains responsibility for setting schemes and making licensing decisions, while Oyster manages the day-to-day delivery of the service.
Our managed service model can be tailored to the needs of different local authority departments and functions. We can provide additional operational capacity, specialist expertise, service management or complete end-to-end delivery, working alongside existing teams or taking responsibility for an agreed service area.
Managed service delivery
Our outsourced managed service model provides local authorities with flexible access to the people, expertise and operational infrastructure needed to deliver services effectively. We take the time to understand your objectives, existing resources and service requirements, then shape a delivery model around them.
An experienced Oyster Account Manager acts as your dedicated point of contact, overseeing the relationship and coordinating service delivery. They work closely with your teams and stakeholders to ensure clear communication, effective performance management and continuous alignment with your requirements.
Depending on the service, delivery can be on-site, off-site or a combination of both. Oyster can provide the operational resource, specialist expertise, management, processes, technology and reporting required to deliver an agreed service, either as an extension of your existing capability or as a fully managed function.
This gives local authorities the flexibility to scale capacity, access specialist expertise and maintain service continuity without needing to build additional permanent infrastructure internally.