The role
Lead housing operations, support the team and oversee a third-party service provider. This is a delivery-focused role, spanning board reporting and day-to-day problem-solving.
- Lead housing services, property, income and tenancy management, including shared ownership.
- Oversee customer service, lettings and rent arrears, applying sound lease knowledge.
- Manage the outsourced provider, including weekly operational meetings.
- Report to the board and maintain clear oversight of delivery.
- Provide visible leadership and practical support in a fast-moving environment.
What you will bring
- Head of Service or Director-level operational experience in social or affordable housing.
- Strong knowledge of shared ownership and the Regulator of Social Housing’s consumer standards.
- Broad housing management expertise, commercial judgement and a customer focus.
- Experience managing outsourced services and working with senior stakeholders and boards.
- A collaborative, values-led approach, constructive challenge and a hands-on style.
- Availability to start promptly and work in Manchester.
Interested?
For a confidential conversation, contact Holly.Adams@oysterpartnership.com with your CV, availability and day-rate expectations.