20 JANUARY 2021, Oyster Partnership has won the Feefo Gold Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses who meet the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.
Feefo gives Gold Trusted Service awards to businesses that have collected at least 50 reviews between January 1st 2020 and December 31st 2020, with a Feefo service rating of 4.5 and above. However, this year the criteria has been adjusted to avoid penalising businesses suffering unduly from the effects of the coronavirus pandemic. Organisations that won a Gold Trusted Service award last year but struggled to achieve the required number of reviews this year, have been assessed on an average rating over the 24-month period covering 2020 and 2019.
Sasza Bandiera, Managing Director, Oyster Partnership commented: “ We are very excited and grateful to receive this award from Feefo for the second year in a row. As a business, we value feedback from our clients and candidates, either positive or negative. The constant feedback loop allows us to get a deeper insight into the quality of our services during these unprecedented times and act accordingly. It also gives a quick and effective way to recognise the achievements and hard work of our team. We have learned a lot this past year, including that we can deliver high-quality services no matter where we work from physically or what the market throws at us. This award is certainly a testament to that. “
Congratulating Sasza Bandiera on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.
“This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved. It’s why we have changed our criteria to be fair to the organisations that have struggled in such difficult circumstances. At Feefo we help our clients give their customers the best experiences possible.
“I’m confident that throughout 2021 we’ll see even greater customer experience achievements from our partners as we return to something like business-as-usual.”
Feefo is a reviews and customer insights technology company that provides businesses with the tools to collect real, purchase-verified reviews and insights. Working with over 3,500 clients, Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction, to increase consumer confidence and enable businesses to make smarter business decisions.
Feefo is a disruptive global technology company empowering brands to make smarter decisions and improve consumer experiences by leveraging the full potential of real customer reviews.
Feefo’s cutting-edge review platform is trusted by more than 3,500 brands including Next, Vauxhall, Iceland, Mazda, Expedia, Michael Page and JCB, who rely on it to supply smart insights that transform their ability to market, sell and build more rewarding relationships with customers.
A trusted partner of Google, Feefo’s technology and consultancy team possesses unique expertise and business insight, enabling brands to employ cutting-edge innovation that optimises the delivery of digital marketing and advertising.
Please visit: www.feefo.com
Jane joined Oyster Partnership in November 2017 as a receptionist. She started showing her artistic flair and enthusiasm for all things marketing soon after joining the business. Since then she has worked hard and built her way up from being a receptionist to running the marketing department at Oyster Partnership.