Are you passionate about ensuring high standards of service delivery in housing? Do you have experience managing complaints within the housing sector? If so, I want to hear from YOU! 🌟
🚨 Stage 2 Complaints Officer 🏡
Location: West London
Salary: £25.00phr LTD
Contract Type: 6 months initially
About the Housing Association:
"We are a leading housing association committed to delivering excellent customer service and ensuring that residents feel valued and heard. We pride ourselves on building strong, supportive communities and providing high-quality services to our tenants. As we continue to grow, we are looking for an experienced and passionate Stage 2 Complaints Officer to join our dedicated team. 🤝"
The Role:
As a Stage 2 Complaints Officer, you will play a crucial role in handling complex and escalated complaints, working directly with tenants to ensure their concerns are addressed effectively and fairly. You will be responsible for managing complaints through the second stage of the complaints process, investigating issues thoroughly, and providing solutions that enhance the overall tenant experience. You’ll collaborate closely with internal teams, providing valuable feedback to drive continuous improvements in our service delivery. 🔍💬
What I am Looking For:
🟣 Proven experience in housing and complaints management – ideally within a housing association or social housing environment.
🟣Strong understanding of the housing complaints process, particularly at the Stage 2 level.
🟣Excellent investigative skills with a keen eye for detail and the ability to manage complex cases.
🟣A customer-centric approach, with excellent communication and problem-solving skills.
🟣The ability to work independently and as part of a team, remaining calm under pressure.
Why Join?
Make a difference: You’ll have the opportunity to resolve complex issues and improve the tenant experience.
Supportive environment: Work in a collaborative team where your input is valued and your professional growth is encouraged.
If you are a dedicated professional with a passion for customer service and improving the housing experience, I want to hear from you! 🌟
How to Apply:
To apply, please submit your CV and a cover letter outlining your experience in housing and complaints management. ✍️
📩 To Apply:
🕒 Closing Date: Wednesday 5th March ⏰
📧 Brooke.Stebbings-Kirby@oysterpartnership.com
📱 07988887356
☎️ 02077669069
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