Sheltered Housing Officer

Purpose of Role

To manage the day to day running of high-quality sheltered housing schemes overseeing the maintenance, security, health and fire safety of buildings. Provide a range of housing support services that enable residents to remain living independently in their homes, promoting health and wellbeing and linking with local services to prevent social isolation

Duties & responsibilities:

• Deliver a range of tenancy management and support services to residents in sheltered schemes that enable them to maintain their tenancy and access relevant services to promote well-being.
• Assist in the production of support plans to promote wellbeing and decrease loneliness and isolation.
• Liaise with partner agencies including adult social care, healthcare and voluntary sectors to ensure residents are safe and well in their home.
• To maximize rent and service charge income by ensuring early intervention and enforcement of arrears; working with residents, the financial inclusion team and other agencies.
• To actively engage residents in service delivery and empower them to shape future service improvements that deliver high levels of customer satisfaction.
• Develop effective partnerships with relevant stakeholders within supported housing to uphold and promote safeguarding and protection matters.
• To review and manage health and safety and fire safety within the scheme and individual properties to ensure they are compliant with statutory and regulatory landlord duties

Details:

• 3 months with possibility of extension
• Enhanced DBS required
• Driving licence and access to car required

We would like to attract talent from all corners of the Housing Management world for this role. Our commitment is to an equitable recruitment process so feel free to apply in any way that suits you, via WhatsApp, video message, or CV, the more creative the better.