Office Support

Resident Liaison Officer



Per hour


Your Contact

Brooke Stebbings-Kirby

Senior Consultant | Office Support

Your next role

It’s time for the next step.
You’ve earned it.

To assist in the planned works projects from the development of the project brief or employers’requirements through to completion




£18.00-£20.00 DOE

Role purpose:

o To be the primary initial point of contact for residents in terms of arranging access to

homes for surveying/inspections and works.

o To undertake mail merges and similar for providing updates to residents on matters of

fire safety and works deliver.

o Entry of updated information onto our database (QL) and uploading documents to our

documents management system (SharePoint)

o To investigate and respond to (in conjunction with the Project Managers and other fire

and building safety staff) requests for information, service requests and complaints

o To assist in raising job orders on our repairs database

o To undertake filtering and updating of stock data information in excel spreadsheets to

enable bulk uploading to a repairs system.

o To organise meetings, distribute papers for meetings and minute as applicable

o To record interactions with residents on our CRM system (QL)

o Liaise with the Housing team and other partners in cases that are beyond general

requirements of access such as mental health/hoarding

The post holder will be required to develop strong working relationships with the relevant consultants, service providers, in house staff, external agencies (including the London Fire Brigade and residents affected by the projects being undertaken.

To carry out any other duties related to the post which might reasonably be required.

Senior Consultant | Office Support

Brooke Stebbings-Kirby

Brooke tackles every task with gusto, she’s not afraid to get on the phone to source the very best talent she can, and the very best talent is more than happy to work with her because they know she is trustworthy, kind, and committed.
Your ambition is our ambition.
Your ambition is our ambition.

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