Office Support

Repairs Customer Service Advisor



Per hour


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Brooke Stebbings-Kirby

Senior Consultant | Office Support

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It’s time for the next step.
You’ve earned it.

Are you a customer service champion with a knack for problem-solving and a passion for helping others? In this vital role, you will be the first point of contact for our residents reporting repair issues, ensuring their concerns are addressed efficiently and effectively. If you have excellent communication skills, a keen eye for detail, and the ability to juggle multiple tasks, we want to hear from you. Join us in making a positive impact on our community by providing exceptional service and ensuring our residents' homes are well-maintained and safe.

Repairs Customer Service Advisor

6 months initial contract, 37.5 hrs pw

£17.00phr umbrella

We are seeking a dedicated and customer-focused Repairs Customer Service Officer. In this role, you will be the primary point of contact for residents reporting repair issues, ensuring all inquiries are handled efficiently and effectively. Your responsibilities will include coordinating repair services, maintaining accurate records, and providing excellent customer service to our residents. The ideal candidate will have strong communication skills, a proactive approach to problem-solving, and a commitment to improving the resident experience.

Key Responsibilities:

  1. Customer Service:
    • Act as the first point of contact for residents reporting repair issues via phone, email, or in person.
    • Provide timely and accurate information to residents regarding the status of their repair requests.
    • Handle all inquiries and complaints with professionalism, empathy, and a focus on resolution.
  2. Repair Coordination:
    • Log and prioritize repair requests in the housing management system.
    • Schedule and coordinate repair work with internal maintenance teams and external contractors.
    • Ensure all repair work is completed within established timelines and standards.
  3. Record Keeping:
    • Maintain accurate and up-to-date records of all repair requests, communications, and resolutions.
    • Generate reports on repair activities, identifying trends and areas for improvement.
    • Ensure all documentation complies with relevant policies and regulations.
  4. Follow-Up:
    • Conduct follow-up calls with residents to ensure repair work has been completed to their satisfaction.
    • Address any additional issues or concerns raised by residents post-repair.
  5. Collaboration:
    • Work closely with other departments, such as Property Management and Finance, to ensure seamless service delivery.
    • Communicate effectively with maintenance teams and contractors to ensure repair work is carried out efficiently.
  6. Continuous Improvement:
    • Identify opportunities to improve the repair service process and enhance the overall resident experience.
    • Participate in training and development opportunities to stay current with industry best practices and regulations.

Senior Consultant | Office Support

Brooke Stebbings-Kirby

Brooke tackles every task with gusto, she’s not afraid to get on the phone to source the very best talent she can, and the very best talent is more than happy to work with her because they know she is trustworthy, kind, and committed.
Your ambition is our ambition.
Your ambition is our ambition.

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