Repairs Administrator

KEY ACCOUNTABILITIES:

• Supporting all front-line operational services by providing a comprehensive administration service to the service including maintaining accurate records, dealing with correspondence and post, facilitating team meetings and meetings for operational managers, processing contractors’ invoices in line with the council policies and procedures.

• Assist in providing training to staff on administration systems. Develop and implement effective administration systems within their remit, introducing change to deliver further service improvements

• To undertake specific project work and tasks as identified by the Business Support Supervisor

• To be the first point of contact for all enquiries into the department, processing and referring enquiries as necessary and ensuring customers receive a full response within agreed service standards.

• Assist in updating the ICT Systems in particular OHMS , Agresso Business world and Impact ) to accurately monitor works orders in accordance with relevant policies and procedures.

• Assist with the processing of complaints in a consistent manner across the service

• Liaise with appropriate staff and Departments with respect to payments and certificates to ensure payments are processed in accordance with contractual requirements

• Assist in the processing of all ad hoc payments including decoration vouchers and compensations payments as required

• Ensure databases, spreadsheets and other computerised or manual records are maintained to enable the organisation to accurately record information relating to the repairs contracts and service

• To manage the overall general administration processes on behalf of the whole service including Staff records, minute taking , arranging meetings etc.

• Undertake any other duties as identified by the Business Support Supervisor