Housing Services

Neighbourhood Officer / Housing Officer

South East England

up to £33,077 plus £1,200 car allowance per annum  

Per annum


Your Contact

Pauline Stephenson

Senior Consultant | Housing Management

Your next role

It’s time for the next step.
You’ve earned it.

A bit about the role- To play a key role in creating safer communities by providing customers with a high quality housing management service, dealing with tenancy management and preventing Anti Social Behaviour. This town has been named one of the best places for commuters to live, it has excellent transport links, schools, shopping and reasonable properties prices. This town has it all Sounding attractive so far? Keep reading…

What you will be doing-

  • To act as an ambassador for Rosebery by building and maintaining positive relationships with all residents and stakeholders.
  • To work with customers at allocation stage including viewings and sign ups and throughout the tenancy to ensure relevant support and safeguarding is given to them to sustain their tenancies.
  • To successfully manage and enforce tenancy conditions through positive engagement, balancing support and tenancy action, including taking relevant court action where necessary.
  • To inspect estates and communal areas cross the patch and any areas of concern are correctly reported to ensure customer health and safety are met.
  • Establish professional working relationships with colleagues, partners and stakeholders to support the delivery of a holistic housing management service
  • Manage starter tenancies by completing visits, reviewing and monitoring the process to ensure relevant support is given to minimise tenancy failures.
  • Complete pre-void and the end of tenancy process to ensure a streamlined service
  • Manage internal transfers including applications and property visits through to completion.
  • Manage mutual exchange applications, including initial application, property inspections and making enquiries with other housing providers through to completion.
  • Manage and enforce tenancy action including acting as Rosebery’s legal representative where court action is taken

Senior Consultant | Housing Management

Pauline Stephenson

Pauline started at Oyster in 2020 and brought her enthusiasm, her big smile, and her approachability with her. The Housing Management team certainly wouldn’t be the same without her, as I’m sure all her clients and candidates would agree with.
Your ambition is our ambition.
Your ambition is our ambition.

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