Office Support

Complaints Handler

South East England


Per hour


Your Contact

Jimmy Higgins

Consultant | Office Support

Your next role

It’s time for the next step.
You’ve earned it.

Looking to work from home for half of the week?

A Local Authority in Berkshire is looking for a Complaints Handler to deal with stage 2 Housing and Repairs complaints.

It will be a full-time position with 3 days in the office and 2 days home working.

This role is for a 3-month period paying £19-£24 LTD per hour.

As a Complaints Officer the role will include:

  • Working closely with Teams around the organisation to ensure effective investigation and resolution of formal complaints within published timescales which will include collation of information and direct customer liaison.
  • Co-ordinating the production of information requests from the Housing Ombudsman.
  • Leading on investigations of composite complaints, coordinating responses from different departments and acting as first point of contact for the customer.

Experience needed:

  • Ability to demonstrate effective complaint handling and problem solving
  • Able to use MS Office suite, particularly MS Word and Excel
  • Experience dealing with complaints in a Housing or Local Authority setting

If you are interested in the role reply with your updated cv

We would like to attract talent from all corners of the Public Sector for this role. Our commitment is to an equitable recruitment process so feel free to apply in any way that suits you, via WhatsApp, video message, CV, the more creative the better

Consultant | Office Support

Jimmy Higgins

Jimmy’s strong work ethic and punctuality make him the ideal recruitment consultant. His positive and determined outlook ensures no task goes left unfinished. Jimmy is easy to talk to as well, and if you have an interest in anything Marvel or Star Wars related, you’re in for a real treat! He’s a self-professed Marvel geek and you’d definitely want him on your team at a pub quiz for this round.
Your ambition is our ambition.
Your ambition is our ambition.

Request a call back

Speaking with one of our skilled recruitment practitioners is always a great first step. You can request a call back at a time convenient to you.