Complaints Handler

A Local Authority in Berkshire is looking for a Complaints Handler to deal with stage 2 Housing and Repairs complaints.

It will be a full-time position with 3 days in the office and 2 days home working.

This role is for a 3-month period paying £19-£24 LTD per hour.

As a Complaints Officer the role will include:

• Working closely with Teams around the organisation to ensure effective investigation and resolution of formal complaints within published timescales which will include collation of information and direct customer liaison.
• Co-ordinating the production of information requests from the Housing Ombudsman.
• Leading on investigations of composite complaints, coordinating responses from different departments and acting as first point of contact for the customer.

Experience needed:

• Ability to demonstrate effective complaint handling and problem solving
• Able to use MS Office suite, particularly MS Word and Excel
• Experience dealing with complaints in a Housing or Local Authority setting

If you are interested in the role reply with your updated cv

We would like to attract talent from all corners of the Public Sector for this role. Our commitment is to an equitable recruitment process so feel free to apply in any way that suits you, via WhatsApp, video message, CV, the more creative the better