Housing Services

Housing Services Officer

West Midlands


Per hour


Your Contact

Pauline Stephenson

Senior Consultant | Housing Management

Your next role

It’s time for the next step.
You’ve earned it.

I am working with a well-known organisation actively seeing an experienced Housing Services Officer for a full time temp role in the West Midlands. A bit about the role- The Housing Management Service has embarked on a transformation journey to refocus resources on supporting the tenants to live and prosper in clean and safe neighbourhoods whilst prioritising those who most need guidance and support. Following a recent restructure of the service, they are looking for Housing Services Officers to deliver a proactive and preventative tenancy and estate management service. These are crucial front-line posts, focused on resolving complex cases that might place a tenancy at risk of not being sustained. This will include resolving and preventing nuisance behaviour, tenancy breaches and environmental crime. You will also be expected to identify vulnerability triggers and signs of safeguarding to support our most vulnerable members of the community.

What you will be doing-

  • Identify and raise concerns around building and home safety when undertaking home and estate checks. In doing so be aware of, promote and engage around safety messaging and allow safety concerns to be voiced.
  • Be aware of resident experience metrics and ensure that your customer service reflects best practice around engagement, neighbourhood management and local priorities such as anti-social behaviour.
  • Ensure that customer concerns are dealt with promptly and fairly to avoid the need for escalation.
  • Ensure that you champion the voice of tenants and leaseholders and that tenant and resident engagement is central to your activities, engagement in all of its forms.
  • Champion our vision for our tenants to have a good quality home and neighbourhood to live in tackling community issues such as anti-social behaviour and domestic abuse and promoting our wider agenda around our environmental commitments.

We would like to attract talent from all corners of the Housing Management world for this role. Our commitment is to an equitable recruitment process so feel free to apply in any way that suits you, via WhatsApp, video message, or CV, the more creative the better.

Senior Consultant | Housing Management

Pauline Stephenson

Pauline started at Oyster in 2020 and brought her enthusiasm, her big smile, and her approachability with her. The Housing Management team certainly wouldn’t be the same without her, as I’m sure all her clients and candidates would agree with.
Your ambition is our ambition.
Your ambition is our ambition.

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