Housing/Neighbourhood Officer

This role will be beneficial if you’re looking to get into Leasehold or Lettings.

Purpose of Role

You will be responsible for a comprehensive, efficient, customer focussed housing, tenancy management service. This includes providing tenancy sustainment support to residents and dealing with a range of enquiries. The role involves the management of; voids, lettings and sales; tenancy rent and service charges nuisance and anti-social behaviour.

Duties & Responsibilities

• Provide a first point of contact for all resident enquiries, queries and complaints, relating to housing management.
• Deal effectively with complaints in line with the Association’s procedure.
• Maintain and update central records, including on formal complaints, antisocial behaviour reports, waiting list applications and response times to correspondence.
• Manage the in house void procedure in conjunction with the Maintenance Administrator ensuring that the all void works are completed to organisational standard and are ready to let within agreed timescales and in accordance with organisational policy
• Manage all pre-tenancy procedures including the processing of applications, managing housing and transfer waiting lists, housing assessments, preparing tenancy agreements and sign-up documentation in accordance with the Association’s Lettings Policy.
• Manage the sales process from end to end, selecting potential purchasers, conducting viewings, preparing promotional literature, ensuring clear instruction to valuers, solicitors and responding to all related queries
• Liaise with residents and Housing Benefit regarding rent and service charge

Details:

1) 3 months temp and then permanent
2)Car & full UK licence desired
3)Hybrid working

Rate:

Temp - Negotiable (DOE)