Office Support

Housing Complaints Officer - Stage 2


£25 - £27  

Per hour


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Aimee Brown

Principal Consultant | Office Support

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Complaints Officer urgently required (stage 2 experience is essential) An organisation based in South East London is expanding their centralised complaints department. Contract length - 6 months (initial) Working pattern - Hybrid working (office and home based)


  • Administration of all stage 2 complaints, Members Enquiries, MP Enquiries, Housing Ombudsman enquiries etc. received
  • Logging and assigning all Complaints for investigation and response to the relevant Service Manager
  • Monitoring and accurately recording all complaints received
  • Ensuring that investigation/response deadlines are adhered to and providing regular updates
  • Answering calls from those wishing to make a complaint, many of whom are often upset and angry with aspects of the service provided, showing empathy and offering suitable reassurance, support and information on how to make a formal complaint
  • Comply with Housing Ombudsman requests about complaints being investigated/adjudicated
  • Communicate and liaise with colleagues to gain information for complaint investigation and to ensure completion to required deadlines

Principal Consultant | Office Support

Aimee Brown

No one could have missed when Aimee started at Oyster in 2019. Bursting onto the scene with a laugh that reverberates around the office, boundless levels of enthusiasm. She’s known across the Office Support industry for being the best in the business, and she has always got time and attention to give her contractors whenever they need her.
Your ambition is our ambition.
Your ambition is our ambition.

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