Office Support

Customer Support Coordinator

South East England


Per annum


Your Contact

Brooke Stebbings-Kirby

Consultant | Office Support

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Repairs, Voids, Compliance! You'll be a busy bee if you apply for this.




I am currently looking for 4x Customer Support Co-Ordinator (Repairs and Maintenance) to work at my client's Head Office in Slough. This role will offer the flexibility to work from home post-training. We are offering the opportunity for someone to join the friendly repairs and maintenance team; to deliver excellent Customer Service to their Landlords, Tenants, and Local Authority clients. This is the ideal role for someone who loves variety, problem-solving and delivering great customer service.

You'll be the main point of contact for all incoming enquiries relating to repairs, maintenance, voids and compliance.

Duties/Key Responsibilities:

• Liaise with landlords, tenants and contractors via inbound/outbound calls and appropriate email correspondence.

• Deal with routine queries by email, telephone, letters, and face to face.

• Complete appropriate administrative tasks.

• Deliver excellent customer service at all times in accordance with our policies and procedures.

• Run & monitor daily progress reports, ensure these are updated and the details are logged on the internal IT systems

• Assess Inspections reports to produce works orders in line with required property standards.

• Receive repair requests and process accordingly

• Identify and recharge costs to landlords, tenants and local authorities where required

• Co-ordinate and monitor contractors effectively to ensure works are completed to standard and within set timescales.

• Maintain and update our IT systems; including Reapit, Microsoft applications & Outlook.

• Maintain and develop working relationship with local authority clients.

• You may be required to complete other duties as required by the business Skills

• Previous administration/customer help desk experience is essential

• Knowledge and understanding of repairs & property management is essential

• Has built and developed relationships with a wide range of customers, clients, and organisations

• Knowledge of using CRM systems

• Ability to communicate in oral and written information concisely, logically, and effectively

• Excellent IT skills including Microsoft Office packages

• Experience within an accommodation or customer service business desirable

• Understanding of housing and welfare benefit related issues is desirable

• You may have experience of the following: Office Administrator, Office Assistant, Administrator, Admin Assistant, Administrative Assistant, Customer Service Advisor, Customer Services, Repairs Co-ordinator, Voids officer, Compliance officer

Consultant | Office Support

Brooke Stebbings-Kirby

Brooke tackles every task with gusto, she’s not afraid to get on the phone to source the very best talent she can, and the very best talent is more than happy to work with her because they know she is trustworthy, kind, and committed.
Your ambition is our ambition.
Your ambition is our ambition.

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