Customer Support Coordinator

CUSTOMER SUPPORT COORDINATOR

3 MONTH TEMP TO PERM CONTRACT | £26,000pa

OFFICE BASED IN SLOUGH, BERKSHIRE

I am currently looking for 4x Customer Support Co-Ordinator (Repairs and Maintenance) to work at my client's Head Office in Slough. This role will offer the flexibility to work from home post-training. We are offering the opportunity for someone to join the friendly repairs and maintenance team; to deliver excellent Customer Service to their Landlords, Tenants, and Local Authority clients. This is the ideal role for someone who loves variety, problem-solving and delivering great customer service.

You'll be the main point of contact for all incoming enquiries relating to repairs, maintenance, voids and compliance.

Duties/Key Responsibilities:

• Liaise with landlords, tenants and contractors via inbound/outbound calls and appropriate email correspondence.

• Deal with routine queries by email, telephone, letters, and face to face.

• Complete appropriate administrative tasks.

• Deliver excellent customer service at all times in accordance with our policies and procedures.

• Run & monitor daily progress reports, ensure these are updated and the details are logged on the internal IT systems

• Assess Inspections reports to produce works orders in line with required property standards.

• Receive repair requests and process accordingly

• Identify and recharge costs to landlords, tenants and local authorities where required

• Co-ordinate and monitor contractors effectively to ensure works are completed to standard and within set timescales.

• Maintain and update our IT systems; including Reapit, Microsoft applications & Outlook.

• Maintain and develop working relationship with local authority clients.

• You may be required to complete other duties as required by the business Skills

• Previous administration/customer help desk experience is essential

• Knowledge and understanding of repairs & property management is essential

• Has built and developed relationships with a wide range of customers, clients, and organisations

• Knowledge of using CRM systems

• Ability to communicate in oral and written information concisely, logically, and effectively

• Excellent IT skills including Microsoft Office packages

• Experience within an accommodation or customer service business desirable

• Understanding of housing and welfare benefit related issues is desirable

• You may have experience of the following: Office Administrator, Office Assistant, Administrator, Admin Assistant, Administrative Assistant, Customer Service Advisor, Customer Services, Repairs Co-ordinator, Voids officer, Compliance officer