Office Support

Customer Service Advisor

London

15.00  

Per hour

Contract

 
Your Contact

Brooke Stebbings-Kirby

Consultant | Office Support

 
Your next role

It’s time for the next step.
You’ve earned it.

Provide a responsive, customer-focused service to all contacts made by telephone, by the portal and by other systems

  • Deal with all calls as first point of contact, liaising with housing management and repairs staff as necessary. Customer issues and contact will include reporting of repairs, payment of rent, complaints, reporting ASB and general enquiries around rehousing and repairs.
  • Ensure excellent quality customer experience for our customers is achieved by being responsive to their needs and delivering solutions where possible or signposting as necessary.
  • Communicate effectively with customers, providing clear accurate information and advice in a professional manner on the telephone and in writing.
  • Enhance the quality of the service and enable accurate records and availability of performance information by recording relevant details to enable accurate diagnosis of issues and the provision of appropriate solutions
  • Work as part of a team to deliver exceptional levels of customer service ensuring that you communicate positively with other team members and the customers
  • Continually deliver strong, positive and demonstrable customer service remaining calm, non-judgemental and professional whilst working in a pressured environment.
  • Participate in training and coaching opportunities to ensure ability to deal with a wide range of enquiries.

Consultant | Office Support

Brooke Stebbings-Kirby

Brooke tackles every task with gusto, she’s not afraid to get on the phone to source the very best talent she can, and the very best talent is more than happy to work with her because they know she is trustworthy, kind, and committed.
Your ambition is our ambition.
Your ambition is our ambition.
l

Request a call back

Speaking with one of our skilled recruitment practitioners is always a great first step. You can request a call back at a time convenient to you.