Residents are at the heart of our work. Through our ambitious Transport projects and programmes of development, change and transformation we are connecting and delivering support, opportunities and improvements across the borough that will make a difference for our residents.
BUSINESS SUPPORT OFFICER
£20.00PHR LTD , 35HRS PW
OFFICE BASED IN HOUNSLOW
3 MONTH ROLLING CONTRACT
- Logging, managing, and responding to a range of enquiries within the CXM, such as: Casework (Members & MPs), Freedom of Information requests (FOI), Environmental Information Regulation requests (EIR), Formal Complaints (both Stage 1 and Stage 2) and Ombudsman enquiries.
- To respond to a range of enquiries within the Traffic, Transport and Parking inboxes.
- To provide effective and efficient business support services for the Traffic, Transport and Parking Team.
KEY ACCOUNTABILITIES:
Effectively manage and deliver casework and in line with agreed timeline.
Deal with customer’s comments and complaints via our inboxes and resolve them to avoid escalating any further.
Lead on taking administrative tasks including processing applications for Street Parties and Disabled Bay applications.
To arrange provision of all service area purchasing and delivery of goods. In depth knowledge of supporting financial and procurement ordering systems, including internal stationery and specialist equipment supplies. Raising purchase orders and dealind with invoice queries.
Skills and knowledge to use and manage ICT systems to support all Traffic Transport and parking services providing information to managers and responding to customer enquiries.
Produce and ensure the quality standards of correspondence are maintained at a high level.
Provide advice and support as and when required.
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