Customer Service Officer

A small Housing organisation in North West London is seeking an experienced call handler to join their team, immediately. 

The role itself:

• Provide excellent customer service within all channels
• Manage all customer contact in an effective manner
• Respond to all housing management enquiries, including Rent and ASB queries
• Provide training and support to junior members
• Maintain the mailbox in an organised and timely manner
• Other administrative duties may be required

The ideal candidate:

• Must have ideally worked within Housing before
• Experience working in a busy call centre
• Excellent customer service and communication skills
• Good IT skills including Excel
• The ability to stay calm under pressure
• Good organisational skills
• Ability to work well independently and as a team

This is initially a 3 month contract which is highly likely to be extended. For a chance to be considered for a virtual interview please submit your CV online asap. For more info contact Colby Robinson on 07812100531.