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Customer Service Officer – Housing Needs

    • Corporate Services
    • Office Support
  • London
  • £10-£12 per hour LTD
  • Temporary

North West London Housing Association

A Housing Association in North West London is looking for a Customer Service Officer to come in and assist in their Housing Needs Call Centre.

This role is full time and likely to be for 3 months+, tasks will involve:

  • Taking a high-volume of calls
  • Working to KPIs
  • Face to face Customer Service where applicable
  • Being trained to do Housing Needs Assessments with customers
  • Responding to inquiries via e-mail, face to face and of course over the phone
  • Being able to work in an incredibly busy Call Centre environment

If you have Customer Service, Call Centre experience and would like to learn more about Housing Needs in a role where you will be trained up then please apply now.

If you already have Housing experience we would be extremely keen to hear from you as this will enable you to pick the role up very quickly. Training will still be provided.

If you have any questions, contact me on chloe.wright@oysterpartnership.com

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