Customer Service Manager

    • Corporate Services
    • Office Support
  • Essex
  • £18.00ph
  • Temporary

Customer Service Manager

My client is looking for a Customer Service Manager with experience in Local Authority or Housing Associations for a role based in Essex.

Duties and Responsibilities:

  • Take control of complaint management to ensure all complaints are handled swiftly and closed promptly with a Customer focus put back into effect
  • Liaise directly with recruitment agencies and manage the internal careers board
  • Inputting details into an in-house system
  • Delivering a comprehensive service to enquiring customers
  • Possibly delegating certain customer enquiries to specific teams
  • Managing a large number of incoming calls and emails
  • Managing customers’ accounts
  • Keeping a record of customer interaction and details of actions taken
  • Communicating with internal teams to discuss sales targets
  • Generating sales leads, building sustainable relationships where necessary
  • Reporting back on results

Essential Skills:

  • Previous experience of working within a Housing or Local Authority
  • Proficient in MS Office
  • Confident in using various Housing systems
  • Excellent communication and interpersonal skills
  • Remain calm and polite under extreme pressure
  • Excellent verbal and written
  • The ability to maintain calm under pressure
  • A thorough knowledge of the product or service the company they work for is offering
  • Efficiency and organisational skills
  • Computer literacy in order to type up reports, results and details of customer interaction

If the above fits your skills and experience, please apply now.

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