Complaints Advisor

Complaints Advisor needed for a Housing Association in Newcastle..

This is initially a 6 month contract working from home, however you must be able and willing to commute into the office if necessary.

The role itself:

• Manage incoming complaints
• Work closely with the customer service team to ensure complaints are resolved asap
• Ensure all policies are followed and kept to
• Respond to written complaints
• Manage the complaints mailbox
• Provide advice to colleagues regarding the processes

The ideal candidate:

• Must have Housing experience
• At least 2 years experience managing complaints
• A good understanding of the Housing Ombudsman
• The ability to work well as a team
• The ability to work well under pressure
• Excellent customer service skills
• Good IT skills

To be considered for a virtual interview please apply now. For more information please contact Colby Robinson on 07812100531.