Complaints Administrator

A Housing Association based in Kent is seeking a Complaints Administrator to support the Quality and Performance Coordinator with all incoming complaints up to the next 3 months. 

The role itself:

• Provide consistent support to the Quality and Performance Coordinator
• Logging all complaints on the system efficiently
• Closing down complaints once they have been managed and dealt with
• Manage incoming calls from customers
• Progress resolutions with customers and team members
• Letter writing and email responses to customers

The ideal candidate:

• Must have worked within Housing before
• Experience using Orchard would be beneficial
• Strong administration experience and an eye for detail
• Previous letter writing
• Excellent customer service
• Strong IT skills including Microsoft Word and Excel
• Excellent written language skills

This will be a remote role for the duration of the contract. Virtual interviews will take place week commencing 04/01 and a start date soon after. For a chance to be considered for the next stage, please apply now.  Contact Colby Robinson for more information on 02077669060.