The role of a Income Officer
Rent Arrears or Income Officers are experienced in dealing with issues regarding rent payments, even going as far as to having the power to issue stage 1-3 letters, NSOPs and appearing in court on behalf of an organisation.
Income Officers are proactive members of the team working on improving the services delivered by the organisation to it’s tenants. A big focus of an Income Officer goes towards sustaining the tenants tenancies instead of evictions. Some organisations will have a dedicated welfare reform team, however all Income Officers are required to have knowledge about the reform.
The role of a Income Officer includes:
- Chasing tenants for rent payments and organising payment plans
- Working with different types of rent arrears
- Helping tenants sustain their tenancies rather than just evicting them
- Liaising with the Finance Department
- Processing refunds and raising invoices
- Preparing information for court actions
- Attending evictions
- Advise tenants on welfare benefits
Qualifications & Experience
This role is more about the experience than qualifications – most rent arrears officers choose to specialise in this role and may come from a customer service or housing management background.
Income Officers are also known as a Rent Arrears Officers, Revenues Officers. or Accounts Officers
Permanent contract: £25,000 – £32,000
Contractors: £15 – £20 per hour
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Our Income Officer jobs
We work with various Public Sector organisations across the UK providing the Housing Sector with Income Officers and other industry professionals.