Income Officer

The role of a Income Officer
Rent Arrears or Income Officers are experienced in dealing with issues regarding rent payments, even going as far as to having the power to issue stage 1-3 letters, NSOPs and appearing in court on behalf of an organisation.
Income Officers are proactive members of the team working on improving the services delivered by the organisation to it’s tenants. A big focus of an Income Officer goes towards sustaining the tenants tenancies instead of evictions. Some organisations will have a dedicated welfare reform team, however all Income Officers are required to have knowledge about the reform.
The role of a Income Officer includes:
- Chasing tenants for rent payments and organising payment plans
- Working with different types of rent arrears
- Helping tenants sustain their tenancies rather than just evicting them
- Liaising with the Finance Department
- Processing refunds and raising invoices
- Preparing information for court actions
- Attending evictions
- Advise tenants on welfare benefits
Qualifications & Experience
This role is more about the experience than qualifications – most rent arrears officers choose to specialise in this role and may come from a customer service or housing management background.
Income Officers are also known as a Rent Arrears Officers, Revenues Officers. or Accounts Officers
Salary
Permanent contract: £25,000 – £32,000
Contractors: £15 – £20 per hour
Trusted CustomerAlways had good results with Oyster and they seem to care about the candidate more than others. Worked for them for 18 months, now back with them again.
Our Income Officer jobs
We work with various Public Sector organisations across the UK providing the Housing Sector with Income Officers and other industry professionals.