Income Officer

income officer

The role of a Income Officer

Rent Arrears or Income Officers are experienced in dealing with issues regarding rent payments, even going as far as to having the power to issue stage 1-3 letters, NSOPs and appearing in court on behalf of an organisation.

Income Officers are proactive members of the team working on improving the services delivered by the organisation to it’s tenants. A big focus of an Income Officer goes towards sustaining the tenants tenancies instead of evictions. Some organisations will have a dedicated welfare reform team, however all Income Officers are required to have knowledge about the reform.

The role of a Income Officer includes:

  • Chasing tenants for rent payments and organising payment plans
  • Working with different types of rent arrears
  • Helping tenants sustain their tenancies rather than just evicting them
  • Liaising with the Finance Department
  • Processing refunds and raising invoices
  • Preparing information for court actions
  • Attending evictions
  • Advise tenants on welfare benefits

Qualifications & Experience

This role is more about the experience than qualifications – most rent arrears officers choose to specialise in this role and may come from a customer service or housing management background.

Income Officers are also known as a Rent Arrears Officers, Revenues Officers. or Accounts Officers


Permanent contract: £25,000 – £32,000

Contractors: £15 – £20 per hour

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Our Income Officer jobs

We work with various Public Sector organisations across the UK providing the Housing Sector with Income Officers and other industry professionals.

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