The role of a Housing Officer
Housing Officers are usually responsible for managing a portfolio of properties. This can be anywhere between 200 and 1000+ depending on the organisation, size of the estate and the experience of the Housing Officer.
HO’s supervise the day to day maintenance of local authority and housing association rented properties. The job also involves being in direct contact with tenants and assisting them in solving their housing issues.
The role of a Housing Officer includes:
- Estate inspections
- Dealing with breaches of tenancy including subletting/hoarding
- Managing cases of ASB (low – high level depending on the organisation)
- Attending court/ dealing with evictions
- Weekly welfare checks
- Preparing the property for re-occupation
- Liaising with the line manager and team members
- Assisting in the local stakeholder engagement
Qualifications & Experience
This role is more about the experience than qualifications – many people who thrive in these roles come from a customer service background. Previous housing and property experience can be beneficial.
Housing Officers should have good admin and organisational skills including proficiency with IT.
Housing Officers are also known as Tenancy, Neighbourhood or Estate Officers.
Permanent contract: £25,000 – £35,000
Contractors: £15 – £20 per hour
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Our Housing Officer jobs
We work with various Public Sector organisations across the UK providing the Housing Sector with Housing Officers and other industry professionals.