Housing Officer

housing officer

The role of a Housing Officer

Housing Officers are usually responsible for managing a portfolio of properties. This can be anywhere between 200 and 1000+ depending on the organisation, size of the estate and the experience of the Housing Officer.

HO’s supervise the day to day maintenance of local authority and housing association rented properties. The job also involves being in direct contact with tenants and assisting them in solving their housing issues.

The role of a Housing Officer includes:

  • Estate inspections
  • Dealing with breaches of tenancy including subletting/hoarding
  • Managing cases of ASB (low – high level depending on the organisation)
  • Attending court/ dealing with evictions
  • Weekly welfare checks
  • Preparing the property for re-occupation
  • Liaising with the line manager and team members
  • Assisting in the local stakeholder engagement

Qualifications & Experience

This role is more about the experience than qualifications – many people who thrive in these roles come from a customer service background. Previous housing and property experience can be beneficial.

Housing Officers should have good admin and organisational skills including proficiency with IT.

Housing Officers are also known as Tenancy, Neighbourhood or Estate Officers.



Permanent contract: £25,000 – £35,000

Contractors: £15 – £20 per hour

Enthusiastic and diligent. Really enthusiastic staff and persistent in finding me a position. Incredibly diligent in following up leads, looking for good matches and providing feedback on positions applied for.

Dan, Feefo Trusted Customer

Our Housing Officer jobs

We work with various Public Sector organisations across the UK providing the Housing Sector with Housing Officers and other industry professionals.

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