The job of a Customer Service Officer
People tend to have the most familiarity with a role of this kind. Customer service assistants or advisors (as they are also known) are the ‘front line workforce’ who are responsible for ensuring customer success and representing the company. Regardless of your experience or qualifications, customer service staff need three things: a good personality, patience and to be naturally customer orientated.
These officers are a ‘jack of all trades’ who more often than not, get to know a bit about every part of Social Housing in order to lead the Customer to an appropriate resolution.
The role might also be known as Customer Service Assistant or Advisor.
The role of a Customer Service Officer includes:
- Answering calls and enquiries
- Taking rent payments
- Arranging repairs and maintenance
- Meeting or exceeding KPIs/targets
- Logging data using IT and manually
- Maintaining up to date and accurate data base
- Liaise with other members of staff where necessary
Qualifications & Experience
Entry-level roles are usually open to anyone with GCSEs in English, Maths and Science at a minimum. You’d be at an advantage if you’d worked a customer-focused role in a call centre or similar environment. Most of our roles tend to also look for Housing or Local Authority experience.
Permanent contract: £18,000 – £30,000
Contractors: £11 – £17 per hour
Good communication and I felt well looked after. The agent who found me was excellent in her roll and advised me I could call her anytime if I had any concerns. She was very approachable.
Our Customer Service Officer jobs
We work with various Public Sector organisations across the UK providing the Housing Sector with Customer Service Advisors and other industry professionals.