The job of a Customer Service Manager
As the name implies, a Customer Service Manager or Head of Department must have extensive experience within the department as well as management experience. If you worked up to this role, it’s likely that you’d receive training to elevate into this kind of senior role, alongside having the experience of the industry needed to help make key decisions.
The role also might also be known as Head of Customer Service.
The role of a Customer Service Manager includes:
- Manage and support a team of dedicated staff
- Support career progression and training
- Monitoring the service
- Ensuring KPI’s are met
- Managing Customer Service Officers and Team Leaders
- Running 1:1 meetings
- Staff Apraisals
Qualifications & Experience
Employers would be looking for around 3-5 years in a Customer Service or similar role, particularly if you have had management training or have overseen a team.
Permanent contract: £30,000 – £80,000
Contractors: £17 – £50 per hour
Excellent service and especially during these times. I have and will continue to recommend Oyster Partnership.
Our Customer Service Manager jobs
We work with various Public Sector organisations across the UK providing the Housing Sector with Customer Service Managers and other industry professionals.